Professional Experience

Read about my time with

Read about my time with:

Previously Self Care Catalysts, pre-acquisition
Assisting the Product Management team in feature ideation and building product roadmaps while providing feedback on product enhancements and identifying product marketing opportunities based on competitive trends.
Writing & verifying UAT test scripts, product requirements documents, and other comprehensive documentation.
Designed and maintain automated software support system through Zendesk, Zapier and Confluence, resulting in ~50% faster ticket resolutions.

Created and scaled several company socials by over 50% during search engine development.
Interviewed key BIPOC and sustainable business founders, sharing their stories with our network of readers and improving viewer engagement.
Tested and polished search engine functionality through a Quality Assurance-based feedback approach.

Assisted the Project Manager in overseeing operations for over 40 interest groups and design teams.
Created dynamic solutions for student data using project management ideology through Excel and Google Sheets.
Conducted research and analytics using for potential faculty-led developments, while conducting meetings with student group leaders to obtain feedback directly.

Designed and maintained project information, including project plans, timelines, status reports, and security logs, leading to enhanced workflow efficiency and 25% reduced employee response times.
Audited project information for accuracy, integrity, and compliance with Loblaw company standards.
Maintained task logs and Gantt chart data following daily information sessions with contract developers.

Coordinated product feature development for several projects, including 3 mobile apps and 1 medical database, while additionally using Adobe XD and InVision to help guide the product engineering process.
Planned and led weekly sprints with project developers and advisers at St. Michael’s Hospital through a modified Agile Scrum framework, resulting in an average of 2 additional tasks completed per sprint.
Generated technical project documentation for future product developers, including data sheets, RAID logs, and design manuals, to enable improved internal data cohesion.

Took part in the development of new HIPAA-compliant U.S healthcare claim submission features for EDI transaction sets.
Tested over 10 new features using Jira and created tickets to track over 35 distinct issues in pre-release software patches.
Created software guides for high-value clients, including Metro West Ambulance and Canadian Cancer Society.

Looking to Learn More?